Last updated: May 2026
We take care in preparing every order and aim to get it to you as smoothly as possible.
1. Order Processing
Once payment is confirmed, your order will be processed and inspected before dispatch. Standard processing takes 2 to 4 business days, excluding weekends and public holidays.
For new arrivals, processing may take slightly longer due to additional quality checks on incoming stock.
2. Shipping Times
After dispatch, estimated delivery times are as follows:
- Standard Shipping: 7 – 14 business days
- Expedited Shipping: 3 – 6 business days
These are estimates only and not guaranteed. Delays may occur due to carrier conditions, customs clearance, or other factors outside our control.
3. Shipping Fees
Shipping fees are calculated at checkout based on your order weight and delivery destination. Free standard shipping is available for orders that meet the minimum spend threshold shown on our website at the time of purchase.
4. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email. You can use this to monitor your delivery status on the carrier's tracking portal.
If your tracking has not updated for more than 10 consecutive business days, please contact us at service@kimskie.com and we will look into it.
5. Delivery Address
Please double-check your shipping address before placing your order. kimskie is not responsible for lost or undelivered parcels caused by incorrect or incomplete address information. If a parcel is returned to us due to an address error, re-shipping costs will be the customer's responsibility.
6. Customs and Import Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the customer's responsibility and are not included in our shipping fees. We recommend checking your local customs rules before ordering.
7. Carrier and Method
We reserve the right to select or change shipping carriers and methods to ensure reliable delivery performance. This will not affect your estimated delivery window.
8. Questions?
If you have any questions about your shipment, please contact us at service@kimskie.com with your order number. We aim to respond within 24 business hours.