Last updated: May 2026
We want you to love what you ordered. If something isn't right, we're here to help.
1. Return Window
You may submit a return or exchange request within 30 calendar days of receiving your order. Requests submitted after this window will not be accepted.
2. Condition of Returned Items
To be eligible for a return or exchange, items must be:
- Unused, unwashed, and unaltered
- In original condition with all tags, packaging, and hygiene labels intact
Items made from delicate fabrics — including lace, tulle, and jacquard — must be carefully packaged for return. Returns showing signs of wear, staining, damage, or improper care will not be accepted.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale items
- Customised or personalised products
- Accessories with broken seals or opened hygiene packaging
- Items damaged due to customer misuse or improper care
4. Defective, Damaged, or Incorrect Orders
If you receive an item that is defective, damaged, or not what you ordered, please contact us at service@kimskie.com within 7 days of delivery with clear photos or video showing the issue.
Once approved, we will arrange a replacement or full refund at no cost to you, including return shipping.
5. Change of Mind Returns
If you wish to return an item because it doesn't suit your preference or the fit isn't as expected, the return is still accepted within the 30-day window, but:
- Return shipping costs are the customer's responsibility
- The original shipping fee will not be refunded
We recommend reviewing the size guide on each product page carefully before purchasing. Size discrepancies based on personal preference do not constitute a product defect.
6. How to Start a Return
- Email us at service@kimskie.com with your order number and reason for return
- Our team will review your request and provide return instructions within 2 business days
- Ship the item back following the instructions provided
- Once received and inspected, your refund or exchange will be processed
7. Refunds
Approved refunds will be processed within 5 to 8 business days of receiving your return. Refunds are issued to the original payment method. The time for funds to appear in your account will depend on your payment provider.
8. Exchanges
Exchanges are subject to stock availability. If your requested size or item is out of stock, we will issue a full refund instead.
9. Our Right to Refuse Returns
kimskie reserves the right to decline return requests that do not meet the conditions above, or that appear to be repeated or abusive in nature.
10. Questions?
Contact us at service@kimskie.com and include your order number. We aim to respond within 24 business hours.